Markham Dental Office | Cornell Dental Centre
Office Policy – Hours and Cancellation
At Cornell Dental Centre we understand that you’re busy and have a hectic family schedule. That’s why we’re happy to offer flexible appointment hours to suit your busy lifestyle! Below is our office policy. It’s our commitment to helping you step by step, in achieving your dream smile!
We also understand that sometimes unexpected circumstances can get in the way of your dental care appointment. If you need to cancel or reschedule your dental appointment, just give us 48 hours notice, and we will be more than happy to rebook you at a later time at no extra cost! Please note that a missed appointment without notice, prevents other patients from receiving dental care in a timely fashion. Thank you for your understanding.
Office Policy – Payment
At Cornell Dental Centre we accept most dental insurance plans and file claims electronically for faster reimbursements! We based our dental fees on annual guidelines provided by the Ontario Dental Association. Major cosmetic and restorative dentistry procedures can qualify for in-house patient financing. Please ask us for more details!
Understanding Your Dental Insurance Coverage
Your dental insurance is based on a contract between, you, your employer and your insurance company. At Cornell Dental Centre, we feel that dental insurance can be a great benefit for many patients. We want you to know we will do everything in our power to ensure that you get every dollar that you are entitled to. However, the treatment we recommend will always be based on your individual need, not your insurance coverage.
Due to the Privacy Act, dental insurance companies will not give information to dental offices. Should you have any questions regarding your dental insurance benefits it is best for you to contact your employer or the insurance company directly.
Please remember that you are responsible for your account at Cornell Dental Centre and payment is expected in full at each visit. As a courtesy, if your carrier allows, we will file claims and estimates electronically on your behalf with your dental insurance company. We are happy to assist you in understanding your insurance coverage.
Important Things You Should Know About Dental Insurance
Most insurance companies have an annual maximum amount of coverage for each patient listed under the policy and most policies do not cover 100%.
Fee Guides are established annually by the Ontario Dental Association. Cornell Dental Centre, generally follows the current fee guide.
Many insurance policies have a deductible. This is the dollar amount the patient pays toward their treatment before insurance coverage begins.
Many dental services and treatments that are clinically necessary are not covered by dental insurance. These exclusions are usually described in the patient’s insurance booklet.
Dual coverage is when each spouse is covered by different insurance plans. The insurance companies usually coordinate the benefits, so the patient doesn’t receive more than 100% of the treatment cost. Children must first be put under the insurance plan of the parent whose month of birth comes first. The patient/guardian will require a secondary insurance claim form that can be submitted to the secondary insurance plan to receive the co-pay. Only the first claim can be processed electronically by the dental office.